Returns and Refunds Policy
Returns and Exchanges
As our shop deals in vintage and pre-owned items, we do not accept returns or exchanges due to customer convenience.
However, if an item has an initial defect or if you received an item different from your order, we will arrange for a return or refund.
In cases of initial defects or incorrect shipments, our shop will cover the return shipping costs.
If applicable, please contact us via email within 7 days of receiving the item.
Exchanges
As our items are one-of-a-kind, we generally cannot offer exchanges for the same product.
If an initial defect or incorrect shipment is confirmed, we will assess the item's condition and then proceed with a refund or an alternative solution as deemed appropriate by our shop.
Cases Eligible for Return/Refund
Returns or refunds are applicable in the following cases:
- You received an item different from your order
- There was significant damage or a defect not described on the product page
- The item was shipped incorrectly by our shop
Refunds will be processed sequentially through your chosen payment method after the returned item is confirmed. The time taken for the refund to be processed may vary depending on your payment service.
Cases Not Eligible for Return/Refund
Returns, exchanges, or refunds cannot be accepted in the following cases:
- Returns/exchanges due to customer convenience
- Returns/exchanges due to issues with size, color, or perceived image
- Signs of use, color variations, texture, small scratches, or dirt inherent to vintage and pre-owned items
- Damage, dirt, or signs of use already noted on the product page
- More than 7 days have passed since the item's arrival
- Items that have been used once
- Items damaged, soiled, or with odors transferred while in the customer's possession
Contact
For inquiries regarding returns and refunds, please contact us at the email address below.
When contacting us, please include your order number, product name, and photos of the defective areas.