Shipping policy

Shipping Policy

Shipping Origin and Dispatch Time

All items are shipped from Japan.

Orders are normally shipped within 7 days after we confirm your order and payment.

If shipping takes longer than usual, we will contact you at the email address provided when you placed your order.

Shipping Destinations

We offer direct shipping to the following countries and regions:

  • Japan

  • South Korea

  • Taiwan

  • Hong Kong

  • Singapore

  • Canada

  • Australia

  • New Zealand

  • Switzerland

We do not offer direct shipping to countries or regions not listed above. The United States, the United Kingdom, and EU member countries are currently excluded from direct shipping.

Shipping Methods

We select the shipping method based on the destination country or region, the weight and dimensions of the items, and service availability at the time of shipment.

After shipment, if the shipping method provides a tracking number, we will send tracking information to the email address provided when you placed your order.

Shipping Fees

Japan, South Korea, Taiwan, Hong Kong, and Singapore

Shipping is free regardless of the total product value.

Canada, Australia, New Zealand, and Switzerland

  • Total product value below JPY 18,000: JPY 3,300 shipping

  • Total product value of JPY 18,000 or more: Free shipping

These shipping fees and free shipping conditions apply to purchases made directly from our store.

Delivery Times and Delays

Delivery times after shipment vary depending on the destination country or region, shipping method, customs clearance procedures, weather, flight operations, peak periods, and other factors.

We cannot guarantee an exact delivery date when delays are caused by the shipping carrier or customs authorities.

If, after an order has been placed, we discover that we cannot ship the items due to service suspensions, shipping restrictions, or other circumstances, we will contact the customer, cancel the order, and refund the amount paid.

Customs Duties, Import Taxes, and Other Charges

Important: Free shipping does not mean exemption from duties or taxes.

We do not collect customs duties, import taxes, value-added tax (VAT), local consumption taxes, customs clearance fees, or other import charges at checkout.

Even if your order qualifies for free shipping, customs duties, import taxes, VAT, local consumption taxes, customs clearance fees, and other charges may apply in the destination country or region.

These charges are assessed and billed by the customs authorities, shipping carrier, or other relevant bodies at the destination. Any such charges are the recipient’s responsibility.

We cannot control or determine whether these charges will apply, their amounts, or when payment will be required in each country or region. Please contact the customs authorities or other relevant bodies at your destination before purchasing for further details.

Checking Your Shipping Address

Before placing your order, please carefully check the recipient’s name, address, postal code, phone number, and other shipping details.

If you notice an address error before shipment, please contact us promptly through our contact page. After shipment, it may not be possible to change the shipping destination.

Address Errors, Prolonged Absence, Refused Deliveries, and Unpaid Duties or Taxes

If an item is returned to us due to circumstances attributable to the recipient, such as an incorrect or incomplete address, prolonged absence, refusal to accept delivery, or nonpayment of customs duties or similar charges, we will deduct the actual outbound shipping costs, return shipping costs, and other actual expenses from the refund, to the extent permitted by applicable law.

We will issue the refund after confirming that the item has been returned to us.

If you request reshipment, you will be responsible for the shipping costs required to resend the item.

Loss or Damage in Transit

If your item does not arrive, or if you suspect it was damaged during shipping, please contact us promptly through our contact page and include your order number.

For damaged items, please prepare photos clearly showing the item, packaging materials, outer box or shipping bag, and shipping label. Keep the item and all packaging materials until the investigation is complete.

We will request an investigation by the shipping carrier and take appropriate action after reviewing the findings.

Completion of Delivery

Delivery is considered complete when the item has been delivered to the specified shipping address.

This provision does not relieve us of our responsibility to address misdelivery, non-delivery, damage in transit, or significant defects not disclosed in the product description.

If the applicable laws of the destination country or region provide otherwise, those provisions will take precedence.

Daily Purchase Limit

Please ensure that the total value of products purchased on the same calendar day in Japan Standard Time (JST) is less than JPY 200,000.

If the total product value is JPY 200,000 or more, please place your orders on separate days.

Purchases Through ZenMarket or ZenPlus

Orders placed through ZenMarket or ZenPlus are subject to the shipping fees, shipping methods, delivery conditions, and other policies displayed by the respective service through which the purchase is made.

Their shipping fees and delivery conditions differ from those in this Shipping Policy, which applies to purchases made directly from our store.