Legal notice
Disclosures under the Act on Specified Commercial Transactions
Seller
TAKANORI IKEDA
Store Name
NEO Time Slip
Secondhand Dealer License
NEO Time Slip is a licensed secondhand goods dealer under Japan’s Secondhand Goods Business Act.
Name: TAKANORI IKEDA
Licensing Authority: Chiba Prefectural Public Safety Commission
License Number: 441040003168
Person Responsible for Operations
TAKANORI IKEDA
Business Address
8F, MIEUX Shibuya Building
5-3 Maruyamacho, Shibuya-ku, Tokyo 150-0044, Japan
This is our business address. We do not accept visits or in-person product drop-offs. Please contact us by email.
Phone Number
090-3717-1438
We may be unable to answer calls while attending to other matters or for other reasons. Please contact us by email.
Email Address
Website URL
Prices
Prices are as shown on each product page. All displayed prices include tax.
Additional Charges
-
Shipping fees
-
Fees associated with the selected payment method
-
Internet access charges and other communication costs
-
Customs duties, import taxes, local consumption taxes, customs clearance fees, and other charges that may apply to international shipments
Customs duties, import taxes, local consumption taxes, customs clearance fees, and other charges are not included in the product price or shipping fees and are the responsibility of the recipient. Please contact the customs office or relevant authorities at the shipping destination to confirm whether these charges apply and the amounts payable.
Shipping Fees
Shipping to Japan, South Korea, Taiwan, Hong Kong, and Singapore is free, regardless of the merchandise value.
For shipping to Canada, Australia, New Zealand, and Switzerland, the shipping fee is JPY 3,300 when the total merchandise value is less than JPY 18,000. Shipping is free when the total merchandise value is JPY 18,000 or more.
The shipping fee applicable to your order will be displayed at checkout.
Payment Methods
You may use the payment methods displayed at checkout.
Available payment methods may vary depending on the shipping destination and usage environment.
Payment Timing
Payment procedures take place when you place your order, in accordance with the procedures specified by your selected payment service.
The actual date on which funds are debited is determined by the terms of your credit card company, financial institution, or payment service provider.
Shipping and Delivery Timing
We will dispatch your order within seven days after confirming receipt of payment.
Delivery times vary depending on the destination, shipping method, customs procedures, and shipping conditions.
Dispatch or delivery may be delayed due to weather, natural disasters, circumstances involving the carrier or customs authorities, or other unavoidable events.
Returns and Refunds
For orders placed directly through our online store, we accept returns and refunds in the following cases:
-
You receive an item different from the one you ordered.
-
The item has significant damage or defects not disclosed in the product description or listing photos.
-
The item sustains significant damage during shipping.
-
The item received differs substantially from its listing.
If any of these apply, please contact us through our contact form within one month of receiving the item.
We do not accept returns or refunds for personal reasons, including an item not fitting, not matching your expectations, being ordered by mistake, or no longer being needed.
We do not accept returns or refunds for scratches, stains, signs of use, age-related changes, or other conditions that could be identified in advance from the product description or listing photos.
For details, please refer to our Return and Refund Policy.
Return Shipping Costs
We will cover return shipping costs for returns accepted under the conditions above.
We do not accept returns without prior contact. Once your return has been approved, we will provide the return shipping instructions and return address.
Exchanges
As our items are one of a kind, exchanges for an identical item are generally not possible. If a return is approved, we will issue a refund rather than provide an exchange.
Order Cancellations
As a general rule, we do not accept cancellations for personal reasons after an order has been confirmed.
If you notice an error in your order or a similar issue, please contact us promptly. However, cancellation may not be possible depending on the status of shipping preparations.
Available Quantities and Purchase Limit
Available stock or purchase quantities are as shown on each product page.
As our items are one of a kind, only one unit of each item is generally available.
The total value of merchandise purchased per day must be less than JPY 200,000.
Purchases Made Through ZenMarket or ZenPlus
For items purchased through ZenMarket or ZenPlus, the terms of sale, shipping fees, contact deadlines, return conditions, cancellation conditions, procedures, and charges displayed by the service through which you purchased will apply.