Return and Refund Policy

This policy applies to orders placed directly through our online store.

When Returns and Refunds Are Accepted

We accept returns and refunds in the following cases:

• You received an item different from the one you ordered.

• The item has significant damage or defects not disclosed in the product description or listing photos.

• The item sustained significant damage during shipping.

• The item you received differs substantially from its listing.

To request a return or refund, please contact us through our contact form within one month of receiving the item, providing your order number and details of the issue.

Return Procedure

We do not accept returns without prior contact. Once your return has been approved, we will provide instructions on how and where to return the item.

Return Shipping Costs

We cover return shipping costs for returns resulting from issues for which we are responsible, such as an incorrect item being shipped or significant damage or defects not disclosed in the product description.

When Returns and Refunds Are Not Accepted

Our products are primarily vintage and secondhand items. We do not accept returns due to scratches, stains, signs of use, age-related changes, or similar characteristics that can be identified in the product description or listing photos before purchase.

We do not accept returns or refunds for personal reasons, such as an item not fitting, not matching your expectations, being ordered by mistake, or no longer being needed.

Exchanges

Because our products are one-of-a-kind items, we generally cannot offer exchanges for the same item. If a return is approved, we will issue a refund rather than an exchange.

Refunds

After receiving and inspecting the returned item, we will generally issue a refund to the original payment method. The time it takes for the refund to appear in your account varies depending on your payment provider or financial institution.

Cancellations After Ordering

As a general rule, we do not accept cancellations due to a change of mind or other personal reasons once an order has been confirmed. If you notice an error in your order or a similar issue, please contact us promptly. However, cancellation may not be possible depending on the status of shipping preparations.

Customs Duties, Import Taxes, and Other Charges

We cannot refund customs duties, import taxes, local consumption taxes, customs clearance fees, or other charges that we did not collect at checkout. Please contact your local customs authority or the relevant agency to find out whether these charges can be refunded.

Purchases Through ZenMarket or ZenPlus

For items purchased through ZenMarket or ZenPlus, the contact deadlines, return conditions, procedures, and fees established by the service through which you purchased the item apply. Please do not return items directly to us. Instead, contact the service through which you made your purchase.

Statutory Rights

If the applicable laws of your country or region of residence grant you rights that differ from this policy, those laws will take precedence.