Privacy policy

Privacy Policy

Last updated: August 28, 2026

NEO Time Slip (“we,” “us,” or “our”) sets out below how we handle customers’ personal information in connection with the website and online store we operate (the “Service”).

Information We Collect

We may collect or process the following information to the extent necessary to provide the Service:

  • Name

  • Billing and shipping addresses

  • Phone number

  • Email address

  • Order details, purchase history, and transaction information relating to returns, refunds, cancellations, and other transactions

  • Inquiries and communications with us

  • Account information and preferences

  • Payment methods, payment status, and other payment-related information

  • IP address, device information, browser information, and network information

  • Browsing history within the Service, dates and times of use, referral sources, and interaction history

  • Cookies, advertising identifiers, and similar information

  • Information necessary to prevent fraud and ensure security

Payment information, such as credit card numbers, is processed by Shopify or payment service providers. As a general rule, we do not directly collect or retain full credit card numbers.

How We Collect Information

We may collect information through the following methods:

  • Information you provide directly when placing an order, registering an account, contacting us, or carrying out similar activities

  • Information collected automatically through cookies and similar technologies when you use the Service

  • Information provided by Shopify, payment services, shipping services, advertising services, and other service providers or partners

  • Other methods permitted by law

Purposes of Use

We use the information we collect for the following purposes:

  • Receiving, confirming, processing payments for, and managing orders

  • Shipping products, checking delivery status, and communicating about deliveries

  • Handling returns, refunds, cancellations, and other after-sales services

  • Responding to inquiries

  • Creating, managing, and authenticating customer accounts

  • Preventing fraudulent orders, unauthorized access, and other misuse

  • Ensuring the security of the Service

  • Analyzing website usage

  • Improving our products, services, and website

  • Delivering advertisements, measuring advertising effectiveness, and conducting marketing analysis

  • Sending communications based on your consent or as permitted by law

  • Administering our Terms of Service and other policies

  • Complying with legal obligations

  • Addressing disputes, claims, and other issues

Cookies and Similar Technologies

We use cookies and similar technologies to provide the Service, maintain login sessions and cart information, improve usability, analyze website traffic, deliver advertisements, and measure advertising effectiveness.

We may use the following services:

  • Shopify

  • Google Analytics

  • Google Ads

  • Meta Pixel

  • Pinterest Tag

These service providers may collect or process cookies, IP addresses, device information, browsing history, advertising identifiers, and other information. Information collected by these providers is handled in accordance with their respective privacy policies.

You can disable cookies through your browser settings. However, disabling essential cookies may prevent the cart, login, payment, and other functions from working properly.

Choices Regarding Advertising and Data Sharing

We may transmit cookies, device information, browsing history, advertising identifiers, and other information to advertising service providers to deliver advertisements, measure advertising effectiveness, and analyze usage.

You may be able to opt out of certain uses of your information through your browser or device settings, settings provided by the relevant service providers, or our data sharing opt-out page.

Data sharing opt-out page:
https://neo-timeslip.com/pages/data-sharing-opt-out

Essential cookies, order processing, payments, fraud prevention, and other processing necessary to provide the Service may not be subject to opt-out.

Service Providers and Recipients of Information

To the extent necessary to fulfill the purposes described in this policy, we may entrust the handling of personal information to, or provide necessary information to, the following parties:

  • Shopify

  • Payment service providers

  • Shipping companies, warehouse operators, and shipping-related service providers

  • Providers of IT systems, cloud services, security services, and customer support

  • Google, Meta, Pinterest, and other analytics and advertising service providers

  • Customs authorities, government agencies, judicial authorities, and other bodies to which disclosure is required by law

  • Parties with whom you instruct us or consent to us sharing information

Except where permitted by law, we do not provide personal information to third parties beyond the scope necessary to fulfill the purposes of use.

Processing by Shopify

The Service is powered by Shopify.

Information transmitted when you use the Service may be processed by Shopify for purposes such as order processing, payments, account management, fraud prevention, and the provision and improvement of services.

For information about how Shopify handles personal information, please refer to Shopify’s Privacy Policy.

https://www.shopify.com/legal/privacy/app-users

External Services

The Service may contain links to ZenMarket, ZenPlus, Instagram, Pinterest, and other external services.

Information collected through external services is governed by the privacy policies and terms of service of the respective service providers. We do not control how external services handle personal information.

Processing Information Outside Japan

If Shopify, payment services, analytics services, advertising services, or other providers are located outside Japan, your personal information may be transferred to, stored in, or processed in countries outside Japan.

When personal information is handled outside Japan, we take the necessary measures in accordance with applicable laws.

Retention of Information

We retain personal information for as long as necessary, taking the following into account:

  • The period necessary to process orders, deliveries, returns, refunds, and related matters

  • The period necessary to manage contracts and our business relationship with you

  • The period necessary to comply with legal retention requirements

  • The period necessary to prevent fraud or address disputes or claims

  • The period necessary to fulfill the purposes of use

Personal information that no longer needs to be retained will be deleted or anonymized in accordance with applicable laws and our procedures.

Security Measures

We take necessary and appropriate security measures to prevent unauthorized access to, loss, disclosure, alteration, and other risks to personal information.

We also exercise necessary and appropriate supervision over service providers entrusted with handling personal information.

However, we do not guarantee the complete security of communications over the internet or information storage.

Disclosure, Correction, Deletion, and Suspension of Use

In accordance with applicable laws, you may make the following requests regarding your personal information held by us:

  • Notification of the purposes of use

  • Disclosure of your personal information

  • Correction, addition, or deletion of information

  • Suspension of use or erasure

  • Cessation of disclosure to third parties

To make a request, please contact us using the contact details below.

When responding to a request, we may ask you to provide information necessary to verify your identity. We may also be unable to fulfill certain requests under applicable laws.

Information Relating to Minors

The Service is not primarily intended for minors.

If you are of an age that requires parental or guardian consent, please obtain that consent before using the Service.

If a parent or guardian becomes aware that a minor has provided personal information without parental or guardian consent, please contact us using the contact details below.

Changes to This Policy

We may amend this Privacy Policy in response to changes in laws, changes to the services we use, or operational needs.

The revised policy takes effect when it is posted on the Service. Where required by law, we will provide notice of material changes through an appropriate method.

Contact Information

Inquiries, complaints, and requests regarding the handling of personal information can be submitted to the following email address.

NEO Time Slip
Person Responsible for Operations: TAKANORI IKEDA
Email: vortiia0118@gmail.com

For our business address and other business information, please refer to “Disclosures under the Act on Specified Commercial Transactions.”

We accept inquiries regarding personal information by email only. We do not accept inquiries by phone, visits to our business address, or in-person product drop-offs.